Terms of Service

 

1. Introduction and Scope

Welcome to Casafento (hereinafter referred to as "we" or "us"). This Service Policy governs your access to and use of our online store and the purchase of our products, including outdoor storage, egg leisure chairs, outdoor bar chairs, and outdoor dining table sets. By accessing or using our website, you agree to be bound by these terms. These terms apply to all visitors, users, and others who access the service. We operate exclusively as an online store and do not maintain physical retail locations for offline sales.

2. User Accounts and Website Responsibility

To access certain features of our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, or remove or edit content at our sole discretion if we believe your conduct violates applicable laws or is harmful to our interests.

3. Product, Stock, and Price Information Rights

We strive to describe our products as accurately as possible. However, we do not warrant that product descriptions, images, or other content are error-free, complete, or current. All prices and stock availability are subject to change without prior notice. We reserve the right to modify or discontinue any product at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of a product.

4. Orders and Payment

By placing an order, you are offering to purchase a product subject to these terms. All orders are subject to availability and confirmation of the order price. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. Payment must be made through the secure payment methods provided on our website.

5. Shipping Policy

Delivery Scope

We currently only ship to addresses within Australia. We do not support delivery to other countries.

Shipping Costs

• Orders of AUD 50.00 or more: Free Shipping.

• Orders under AUD 50.00: A flat shipping fee of AUD 5.99 applies.

Handling Time

Our order processing time is 1 to 3 business days.

Transit Time

Delivery typically takes between 5 to 8 business days, depending on your location.

Shipping Methods

Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.

More Information

For more detailed information regarding shipping times, coverage areas, and specific conditions, please consult our Shipping Policy.

6. Cancellation Policy

Cancellation Conditions

• Within 48 hours of placing the order: If the order has not been shipped, you may cancel it directly for a full refund.

• Over 48 hours or Shipped Orders: If more than 48 hours have passed since the order was placed, or if the order has already been shipped, it cannot be canceled. You must wait for the logistics carrier to deliver the package and then contact us to initiate a return for a refund.

Refunds

Refunds will be processed back to the same payment method used for the original purchase.

Refund Arrival Time

Once the cancellation is confirmed or the return conditions are met, the refund will be returned to the bank card (Visa, MasterCard) account you used for payment. Based on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.

More Information

For more detailed information on the cancellation process, please refer to our Cancellation Policy.

7. Returns, Exchanges, and Refunds

Exchange Applicability and Conditions

We accept requests for exchanges within 14 days of receiving the item, provided the item is in its original condition.

User Actions

To initiate a return or exchange, you must contact our customer support team with your order details and the reason for the return. Do not send items back without prior confirmation from us.

Return and Exchange Process

Upon receiving your request, we will provide you with instructions and a return address. You are responsible for packaging the item securely to prevent damage during transit.

Return Method

Refunds will be processed through the original payment institution (e.g., Visa, MasterCard), consistent with the payment method used at the time of purchase.

Refund Arrival Time

After the returned item is received and inspected, the refund will be returned to the bank card (Visa, MasterCard) account you used for payment. Based on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.

More Information

For more detailed information regarding returns, exchanges, and refund flows, please refer to our Return and Refund Policy.

8. Privacy and Data Protection

We value your privacy and are committed to protecting your personal data in accordance with the Privacy Act 1988 (Cth). For full details on how we collect, use, and store your information, please visit our Privacy Policy.

9. Disputes and Applicable Law

These terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Australia.

10. Intellectual Property

All content included on this site, such as text, graphics, logos, images, and software, is the property of us or our content suppliers and is protected by international copyright laws. You may not use, reproduce, or distribute any content without our express written permission.

11. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service. Our liability shall be limited to the maximum extent permitted by the Australian Consumer Law.

12. Modifications to Service Terms

We reserve the right, at our sole discretion, to update, change, or replace any part of these Service Policy terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these terms constitutes acceptance of those changes.

13. Prohibited Uses

In addition to other prohibitions as set forth in the Service Policy, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

14. Severability

In the event that any provision of these terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

15. Contact Information

If you have any questions regarding this Service Policy, please contact us using the information below:

Address: 4936 W ADAMS ST APT 1, CHICAGO, IL 60644, US
Phone: +1 (845) 857-2080
Email: customer@casafento.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)