Payment Methods
At Casafento (hereinafter referred to as "I" or "we"), we are committed to providing a seamless and secure shopping experience for our customers purchasing outdoor storage, egg chairs, outdoor bar chairs, and outdoor dining sets. We operate exclusively as an online store. Please review our payment procedures below.
Credit Card Payment Process
We currently accept credit card payments, including Visa and MasterCard. The process is designed to be simple and secure.
Process Initiation
When you are ready to purchase items from our online store, proceed to the checkout page. You will be required to enter your credit card details, including the card number, expiration date, and the CVV/CVC security code found on the back of your card. Please ensure that the billing address entered matches the address registered with your payment card issuer to avoid processing delays.
Payment Confirmation
Once you submit your order, the transaction amount will be authorized by your card issuer. Upon successful authorization, you will receive an immediate on-screen confirmation, followed by an email acknowledging your order. If the transaction is declined, please contact your card issuer first, as we do not have access to specific reasons for denial regarding your banking details.
Security and Data Protection
We take the security of your financial information seriously and adhere to strict standards to protect your data.
Credit Card Security
All credit card transactions are processed using a secure, encrypted connection. We utilize Secure Socket Layer (SSL) technology to encrypt your personal and financial information during transmission. We do not store your full credit card numbers on our servers. Your payment data is handled directly by our secure payment processors to ensure maximum safety.
Our Privacy Policy
We are dedicated to protecting your privacy. The personal information collected during the payment process is used solely for processing your order and preventing fraud. We do not sell, rent, or share your financial details with unauthorized entities. For more details on how we manage your data, please refer to our full privacy policy on our website.
Dispute Resolution
We aim to resolve any billing issues amicably and efficiently.
Resolution Services
If you notice an unexpected charge or have an issue with a transaction, we encourage you to contact us immediately. We will investigate the matter and work towards a resolution. We reserve the right to present evidence of purchase and delivery to payment processors in the event of a dispute.
Additional Help
In the event of a billing discrepancy, please reach out to our support team before initiating a chargeback with your bank. Often, issues can be resolved faster through direct communication with us.
Communication and Support
We believe in transparent communication regarding your payments.
Updates Information
You will receive email notifications regarding the status of your payment, including successful processing and any necessary refunds. Please ensure your contact information is current to receive these important updates.
Payment Timing
Your credit card will be charged at the time your order is placed. This ensures that your selected items, such as outdoor storage or dining sets, are reserved for you immediately. If an item is unavailable after payment, we will notify you and issue a refund promptly.
Currency
All transactions on our online store are processed in the currency displayed at checkout. If your credit card is issued in a different currency, your bank may apply a conversion rate and foreign transaction fees, for which we are not responsible.
Fraud Prevention
To ensure the safety of our customers, we may perform random security checks on orders. This may involve verifying your information before shipping. If we detect suspicious activity, we reserve the right to cancel the order and refund the payment to the original method to prevent unauthorized use of your card.
Contact Information
If you have any questions regarding these payment methods, please contact us using the details below:
Address: 4936 W ADAMS ST APT 1, CHICAGO, IL 60644, US
Phone: +1 (845) 857-2080
Email: customer@casafento.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)