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Cancellation Policy

 

At Casafento (hereinafter referred to as "we" or "us"), we are committed to providing an efficient online shopping experience for our range of outdoor storage, egg chairs, outdoor bar stools, and outdoor dining sets. We understand that circumstances may change, and you may need to request a cancellation. Please review our policy below.

Order Cancellation Conditions
We strive to process orders quickly. The ability to cancel depends on the status of your order:

  • Within 48 Hours (Unshipped): If you request a cancellation within 48 hours of placing the order and the items have not yet been shipped, the order can be directly canceled, and a full refund will be issued.

  • Over 48 Hours or Shipped: If more than 48 hours have passed since the order was placed, or if the order has already been shipped (regardless of the timeframe), we are unable to cancel the order. In this instance, you must wait for the logistics carrier to deliver the items. Once received, please contact us to initiate a return in accordance with our Return and Refund Policy.

Order Cancellation Process
To request a cancellation, please follow these steps:

  • Contact our customer service team immediately via email at customer@casafento.com or by calling +1 (845) 857-2080.

  • In your request, you must provide your Order Number and Proof of Payment to verify your identity and purchase details.

  • Our customer service team will process your application immediately. Once the cancellation is approved, we will inform you of the result and arrange the refund.

Refund Instructions
Upon confirmation of a successful cancellation (or a valid return for shipped items):

  • Method: Refunds will be automatically returned to the original bank card account (Visa, MasterCard) used at the time of payment.

  • Processing Time: We aim to process refunds promptly. However, the arrival time depends on the processing efficiency of the specific banking institution. We estimate that the refund will reach your account within 1-5 business days.

  • Delays: If you have not received your refund after the estimated timeframe, please contact us immediately for assistance.

Additional Cancellation Clauses

  • Order Modifications: Please note that requests to modify shipping addresses or item quantities follow the same timeframe as cancellations. Once an order is shipped, we cannot modify the details.

  • Cancellations by Us: We reserve the right to cancel an order if we are unable to fulfill it due to inventory discrepancies, inability to authorize payment, or if we identify a violation of our terms. In such events, we will notify you via email and issue a full refund.

  • Accuracy of Information: To ensure smooth processing, please ensure your contact information is accurate when submitting a cancellation request. We are not responsible for delays caused by incorrect contact details provided by the customer.

Contact Us
If you have any questions regarding this policy, please contact us:

Address: 4936 W ADAMS ST APT 1, CHICAGO, IL 60644, US
Phone: +1 (845) 857-2080
Email: customer@casafento.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)