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Shopping Guide

 

Welcome to Casafento (hereinafter referred to as "we"). We are dedicated to providing high-quality outdoor furniture and storage solutions through our online store. To ensure a smooth shopping experience for our Outdoor Storage, Egg Chairs, Outdoor Bar Stools, and Outdoor Dining Sets, please review the following guide.

Preparation and Selection

Before placing an order, we recommend carefully planning your purchase to ensure our products fit your needs:

  • Measure Your Space: Whether you are purchasing an Egg Chair or a full Outdoor Dining Set, please measure your available area accurately to ensure the items fit comfortably.

  • Product Specifications: Review the product descriptions, dimensions, and material details listed on our website.

  • Usage Needs: Consider how you intend to use the Outdoor Storage or Outdoor Bar Stools to select the most suitable model.

  • Online Exclusive: Please note that we operate exclusively online. All product details are available on our website to assist your decision-making.

Cart and Order Confirmation

Once you have selected your desired items:

  • Review Your Cart: Check the quantity, color, and specifications of the items in your shopping cart.

  • Shipping Information: Ensure your shipping address and contact details are accurate. We are not responsible for delivery issues caused by incorrect address information provided by the customer.

  • Final Review: Confirm the total amount and item details before proceeding to the next step.

Payment Methods

We provide a secure payment environment for your transactions.

  • Accepted Methods: We currently accept credit card payments, including Visa and MasterCard.

  • Security: Your payment information is processed securely. We do not store your full credit card details on our servers.

  • Currency: All transactions are processed in the currency displayed at checkout.

Shipping and Delivery

  • Processing: Orders are processed promptly upon receipt of payment.

  • Tracking: Once your order is dispatched, we will provide tracking information so you can monitor the delivery status of your furniture.

  • Inspection: Upon delivery, please inspect the packaging and the items (e.g., the Outdoor Dining Set or Storage unit) immediately for any visible damage.

Returns and Refunds

  • Policy: We abide by applicable consumer laws regarding returns and refunds. If an item is defective or does not match the description, please reach out to our support team.

  • Condition: Returned items must be in their original condition and packaging unless the item is faulty.

Privacy and Data Protection

  • Data Usage: We collect only the personal information necessary to process your order and deliver your goods (such as name, address, and email).

  • Protection: We implement technical measures to protect your personal data. We do not sell or share your personal information with unauthorized parties.

Contact Us

If you have questions regarding your order, payment, or our products, please contact us using the information below:

Address: 4936 W ADAMS ST APT 1, CHICAGO, IL 60644, US
Phone: +1 (845) 857-2080
Email: customer@casafento.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)